Return Merchandise Authorization

Effectively Track and Process Returns
The RMA module was designed to track and process returns by providing all the necessary data about the return. This course is divided into discussions of concepts, activities, review, and a lab. The Return Merchandise Authorization module provides a means to enter, track and resolve customer returns. It provides a link between Inventory Management and Sales Order. It handles activities for receiving returned items from the customer and shipping replacement items to the customer. In addition, it will handle activities for shipping returned items to the vendor and receiving replacement items from the vendor. RMAs can then be analyzed to look for trends in returns for particular items or return reasons.

Topics in this event include:
	Understand the capabilities of the Return Merchandise Authorization Module.
	Learn the steps necessary for setting up the module, as well as how it integrates with
	Learn how to enter a replacement order or credit an order for a return.
	Learn how to track and resolve returns.
	Learn the steps necessary to create an Xpress sales order, or a purchase order from
	Learn how to print the necessary reports and update Sales Order and General Ledger.
	Learn how to use the reports and inquiry options.

Course Table of Contents (PDF)

Who benefits: All Sage MAS 90 and Sage MAS 200 customers who plan to utilize the RMA application.

Prerequisites: Prior attendance in the Distribution training class.

Time:	8:30 AM to 5:00 PM PT
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Location:	Spokane, WA
Instructor:	Sage MAS 90 Certified Trainer
Tuition:	$395
CPE Credits:	8

Have Questions? Contact the Training Center at (509) 327-5311, or email us

Allied Systems was founded on the principle that Computer and telecommunications services need not be either complicated or confusing . We provide full-service Computer Networks along with voice/data systems ...in addition to offering products and services from several of the nation's premier long distance carriers, telecommunications service providers, and software developers.

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